August Update: CPS Welcomes New Employees and Begins New Training Programs


Complete Payroll Solutions recently added several new staff members in its offices.

Amy Breau, Employee Benefits Account Manager

CPS’ Springfield office recently welcomed Amy Breau as an Employee Benefits Account Manager. In this role, Amy assists clients with benefit renewal strategies, administration and support. She holds a CCA designation as a Certified COBRA Administrator and previously worked for a Third Party Administrator as a COBRA Support Specialist. She also worked for a non-profit organization as a Billing/Claims Specialist in the health insurance industry. Amy attended Springfield Technical Community College and holds an associate’s degree in Health Information Technology.

Casey Corbin, Client Relations Specialist

Casey is now a Client Relations Specialist in CPS’ Springfield office, where she processes payroll and assists clients with any payroll-related issues. She has an extensive background in the financial services industry, working previously at People’s United Bank and as an office manager for a tax attorney. She is currently a senior at Liberty University online majoring in Human Resources.

Terri Dwight, Client Relations Specialist

Terri is a new addition to the Auburn office, where she works as a Client Relations Specialist. In this position, she builds relationships with clients with accurate and timely processing of payroll and the highest level of customer service. Before joining CPS, she worked at Paychex, where she was a Senior Payroll Specialist and then worked in implementation. She also spent six years in the Air Force as a radio technician. Terri received her associate’s degree in Electronics.

Michelle Gagnon, Client Relations Specialist

Michelle Gagnon has joined the Springfield office of CPS as a Client Relations Specialist. In her new role, Michelle works collaboratively with clients to assist them with payroll processing and related issues. Before CPS, she managed payroll and benefits at a wellness company and, previously, worked for ADP. Michelle has a bachelor’s degree in Business Management and has earned the Fundamental Payroll Certification (FPC).

Holly Jorritsma, Client Relations Supervisor

Holly works in the Auburn office as a Client Relations Supervisor, where she is responsible for building strong client relationships by ensuring responsive service and solutions. She worked at Paychex for 22 years before joining CPS, starting as a Payroll Specialist and most recently serving as a Supervisor. She is currently pursuing a degree in Accounting.

Annette Padrazo, HR Generalist

An HR Generalist, Annette works out of our West Warwick, RI, office, where she communicates with clients needing HR support through the HR hotline, email or by phone. She also assists with recruiting, creating client employee handbooks, client assessments and feedback reports. Previously, she was the HR Administrator at a law firm.

Sharron Prime, Client Relations Specialist

Sharron has joined the Auburn office as a Client Relations Specialist. She is responsible for processing payroll for businesses and addressing any challenges that arise to deliver an exceptional client experience. Previously, she worked at Paychex as a Senior Online Payroll Specialist for four years and in bookkeeping.

Victoria Sikand, Client Relations Specialist

The Springfield office recently welcomed Victoria Sikand as a Client Relations Specialist. In this role, Victoria manages client payrolls, ensures accurate and timely reporting, and answers any payroll-related questions. Before joining CPS, she was a Payroll Administrator for PDS Tech, Inc. Victoria graduated from Holyoke Community College with an associate’s degree in Communications, Media, Theater & Art.

CPS is now approved for grant-funded training for the state of Massachusetts.

Massachusetts’ Workforce Training Fund

The Fund offers two programs: General and Express. While the General Program is open to companies of any size, the Express Program is a fast and easy way to apply for grants for businesses with 100 or fewer employees. If approved for an Express grant, the Workforce Training Fund will reimburse you up to 50% of the actual cost of training from a pre-registered course.

To select a course, the state offers a training directory here. We’re pleased to announce that Complete Payroll Solutions currently has four approved classes you can choose from – with more to follow – that can be held on location at your site:

Effective Communication Skills

Team Building

Managing Change

Effective Recruiting and Hiring

Each course is approximately two hours in length and taught by our certified HR Consultants. Complete our inquiry form for more information on how to apply for Massachusetts Workforce Training Grants and take advantage of these training programs. Contact us at 401-332-9325 if you have any additional questions.


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