State and federal—and even local—laws affect all aspects of labor and employment, everything from wages and overtime to benefits and safety. And they impact different types of workers and businesses of varying sizes so no one is immune.

Keeping up with these changing laws can be daunting. And, unfortunately, the price for noncompliance is high, resulting in fines, penalties and potential lawsuits. Consider these stats:

  • In 2016, 46 percent of US businesses identified labor/employment as the area in which they faced the most pending litigation.
  • Last year, the IRS said it expected to pull in $228 billion in ACA penalties.

Big Regulations, No Matter Your Size

The first step towards compliance is understanding which laws govern your business. And despite what you might think, even mid-size organizations have to comply with many of the same rules and regulations as larger companies. In fact, even companies with as few as 50 employees have to meet requirements under the:

  • Fair Labor Standards Act
  • Immigration Reform & Control Act
  • Equal Pay Act
  • Employee Retirement Income Security Act
  • Occupational Safety & Health Act
  • Family Medical Leave Act
  • Americans with Disabilities Act
  • ACA
  • And more

A Disproportionate Burden

With so many laws, and their complexity, it can be challenging to stay ahead of the requirements. The compliance burden is particularly heavy on mid-size organizations, who often lack the resources to prepare for compliance as quickly as larger businesses. In fact, twenty-four percent of businesses with less than 500 employees say they need at least 150 days to prepare for new compliance requirements – even though regulatory changes can become law in as few as 60 days! And don’t forget: That’s much-needed time diverted from the organization’s core business.

The High Cost of Uncertainty

Compliance carries another cost as well: uncertainty. With the dynamic legislative environment, it can be tough for mid-size businesses to act because they don’t know how pending changes will impact them in the future. That means hiring, raises, investments in equipment or other growth strategies could be put on hold as they await news of the updates’ effects.

It’s Time to Get Serious About Corporate Compliance

With regulations continuing to increase, it’s critical to have a plan in place to stay compliant. While many companies have historically relied on spreadsheets and disparate applications, the volume of information required can render that approach untenable and error-prone.

Instead, HR staff should look to manage compliance by following four steps:

  • Leverage industry resources for guidance on the laws that apply to you and their requirements
  • Consult labor law attorneys for more in-depth professional advice, especially if you have different types of employees and contractors
  • Craft, and enforce, compliance policies consistently
  • Automate compliance functions with an integrated cloud-based solution to administer and manage legislation changes

Find out how to mistake-proof your regulatory compliance with automated workforce solutions by downloading our free whitepaper.

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In an effort to curtail workplace sexual harassment, New York State and City have both passed expansive anti-sexual harassment legislation that includes mandatory training.

New York State Anti-Sexual Harassment Legislation

The New York state budget bill signed by Governor Andrew Cuomo on April 12 includes new sexual harassment prevention requirements for all New York employers, regardless of size. Among the obligations the bill includes, which take effect October 9, 2018, are that employers must:

  • Adopt a sexual harassment prevention policy and distribute it in writing to employees. This policy must include a statement prohibiting harassment, outline the procedure for investigations, include a complaint form, and explain employees’ rights, among other things.
  • Conduct annual sexual harassment prevention training for all employees. The interactive training must explain harassment, include examples of unlawful behavior, and provide information about employees’ rights and remedies. It must also include information about supervisor conduct and responsibilities.

The state’s Department of Labor, in conjunction with the Division of Human Rights, will develop a model sexual harassment policy and training program that employers can utilize, or they can develop their own compliant policies and training programs.

New York City Legislation

Following the state’s enactment of anti-sexual harassment legislation, the New York City Council passed the Stop Sexual Harassment in NYC Act that would require employers with 15 or more employees to provide sexual harassment training annually. The Act is expected to be signed by Mayor Bill de Blasio and would take effect April 1, 2019.

Similar to the state law requirements, the city legislation mandates training that includes an explanation of sexual harassment, examples, the complaint process, and the responsibilities of supervisory and managerial employees in the prevention of harassment. The City Commission on Human Rights will develop a training module that can be used.

With these changes looming, now is a good time for New York employers to review their current policies and training procedures for compliance, and update them as necessary.

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You may think your business doesn’t need a workforce management system, but the truth is that businesses of all sizes can benefit from the automation and integration that comes with the right human resources technology. It isn’t only about staying organized, it’s about staying in compliance and staying ahead of costly issues. 

Here are a few reasons why implementing workforce management software will make a noticeable difference in your small business operations.

Stay in Compliance

Workforce management software makes it easier to stay in compliance with the laws that apply to your unique business. You can establish a timeline for regular compliance checks to ensure that your company is always up-to-date. Taking these kinds of precautionary steps can help your business stay ahead of changing regulations, avoid compliance risks and penalties, and protect your company’s reputation.

For example, depending on the size of your company, different regulations imposed by the Affordable Care Act (ACA) affect your business. ACA administration—and preparation for any changes to the law in the future–poses complex challenges for companies, but adopting workforce management solutions will simplify the process with compliance alerts, access to important data, and automated benefits enrollment.

Increase Efficiency, Save Money

In the old days, only large corporations could afford high-quality workforce management systems. That’s not the case anymore.

Today there are workforce management options within reach to small businesses that provide a simpler, faster, and more cost-effective way to automate HR and payroll processes, as well as avoid risk. With the right system in place, your company could actually save money in the long run by increasing the efficiency of your operations. 

Prepare for Growth

By helping you create sustainable long term strategies and processes, proper workforce and human resources management can set your SMB up for growth. As your business grows, you should spend less time worrying about timesheet reporting and administering benefits. Take your business out of the age of manual processes and data reentry, and into the age of accuracy, efficiency, and streamlined workforce compliance. Best of all: have peace of mind about your business’s state of affairs.

To learn more about workforce management software for small businesses, check out our whitepaper addressing workforce regulations and the benefits of implementing an effective workforce management system.

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While any company can benefit from HR consulting—from those with just a few employees to large, multi-site companies—there are three key signs that your organization’s in need of some outsourced assistance.

Leadership is Tasked with Handling HR

For many smaller businesses without a dedicated HR professional or team, the role is managed by either one or a variety of other strategic individuals in the organization, such as the CFO or head of finance. Adding HR functions onto leadership’s already demanding responsibilities can have detrimental consequences: either HR doesn’t get the time it needs or the executive spends too much time on HR, which detracts from their other duties.

HR consultants allow leadership to reinvest their efforts into the business by taking over all aspects of HR, from recruitment and hiring to benefits and compliance.

Your Employee Issues Require Specialized Expertise

No matter your size, employee issues can arise. And while some can be straightforward and managed by internal HR staff, more complex issues, like dealing with a problem employee or their termination, require specialized expertise to handle the situation effectively and ensure that the employee’s rights are preserved—and the company is protected against the risk of a lawsuit.

Outsourcing HR can give you access to more experience and specialized knowledge, for an immediate employee need or the long term, and for a lot less than hiring an internal expert.

Compliance is Becoming Overwhelming

Harassment and discrimination, pay equity, leave, and the Affordable Care Act are just some of the top compliance issues businesses face today. And staying abreast of the myriad of laws and regulations affecting the workplace is increasingly difficult—yet critical to avoiding liability and costly fines.

If internal HR staff doesn’t have the time or expertise to dedicate to compliance, an HR consultancy can help by ensuring appropriate and up-to-date policies and procedures are in place, communicated and followed to reduce your exposure so you can protect and grow your business.

How HR Consulting Can Help

If you lack the time and expertise to respond to the top HR challenges today, teaming with a dedicated HR professional at Complete Payroll Solutions can help. Our flexible, customized solutions enable us to deliver as much—or as little—assistance as you need for effective and efficient HR management that will keep you up with today’s challenges and position you for tomorrow’s opportunities.

HR Outsourcing for Every Budget

On April 1, the Massachusetts Pregnant Workers Fairness Act takes effect. Under the law, Massachusetts employers cannot deny pregnant women and new mothers reasonable accommodation for their pregnancies, even if a woman’s pregnancy or related condition doesn’t constitute a disability under existing state or federal discrimination laws.

What Constitutes Reasonable Accommodation?

The Act says that the employee (or prospective employee) and employer shall engage in an interactive process to determine an effective, reasonable accommodation. Reasonable accommodation can include:

  • More frequent or longer paid or unpaid breaks
  • Time off to attend to a pregnancy complication or recover from childbirth with or without pay
  • Modified equipment or seating
  • A temporary transfer to a less strenuous position
  • Job restructuring
  • Light duty
  • A private non-bathroom space for breastfeeding
  • A modified work schedule

Employers, however, can deny a request for accommodation if it would impose an undue hardship.

Discrimination Prohibitions

The Act also increases the protections against pregnancy-related discrimination by amending the state’s antidiscrimination law and prohibiting employers from:

  • Denying a reasonable accommodation
  • Taking adverse action against an employee who requests or uses a reasonable accommodation
  • Denying employment opportunities based on the need to make a reasonable accommodation to the employee
  • Requiring an employee to accept an accommodation they don’t want to accept if it’s not necessary in order for them to perform the essential job functions
  • Requiring an employee to take a leave of absence if another reasonable accommodation could be provided
  • Refusing to hire a pregnant woman because of the pregnancy or related condition 

Notice Required

Under the Act, employers must distribute a written notice to employees of their right to be free of discrimination due to pregnancy or a related condition, including the right to reasonable accommodation. The notice should be provided in a handbook, pamphlet or by other means to all employees, including new employees and employees who notify the employer of a pregnancy or related condition within 10 days of the notification.

If you need help creating a new employee handbook or updating your current one, our HR experts can assist with that. We can also assess your handbook annually to ensure compliance, and handle a host of other complex compliance issues. For more information, call 866.658.8800 or click below.

HR Outsourcing for Every Budget

While human resources is an essential component of any business, it’s not easy to manage—and manage well—on top of your other responsibilities. In the worst-case scenario, HR best practices become an afterthought, which can be detrimental to both the wellbeing of your employees and the efficacy of your business.

That’s why outsourcing HR is one of the top business trends today. By outsourcing this integral function to an external entity, you’ll realize many benefits—not the least of which is preventing important policies and processes from being left unattended.

We know you’re busy, so we’re going to break down why so many companies are outsourcing HR and whether it might make sense for your company.

Why Companies Outsource HR

Today, an estimated 50 percent of companies outsource all or part of their HR needs, and this number is growing rapidly. Whether your company is large or small, there are different ways that you could benefit from outsourcing HR to an expert. To name a few:

  • Free up time and energy—23 percent of companies outsource to focus on strategy
  • Start saving money—26 percent of companies outsource to control their costs
  • Improve your compliance—22 percent of companies outsource to protect themselves from compliance issues
  • Gain access to best practices and advanced technology—18 percent of companies outsource to take advantage of technology and experience

If your company is small, outsourcing your HR can help you gain access to advanced human resource practices, cutting-edge technology, and skilled personnel without having to hire, manage, and pay an in-house HR team. For bigger companies with a lot going on at once, outsourcing HR or part of HR, can be the simplest solution to keeping up-to-date with compliance and legal matters so that you have one less thing to worry about.

When Outsourcing HR Makes Sense

If you’ve found yourself wishing that your organization was more adaptive and efficient in your HR efforts, you should consider outsourcing your HR.

Working with a partner like Complete Payroll Solutions signals you’re taking a proactive approach to human resources to transform your workplace, save company time, focus on higher priorities, and stay ahead of rules and regulations. If this sounds like the kind of upgrade you’ve been searching for, we’re thrilled to be able to help.

By outsourcing your HR to Complete Payroll Solutions, you’ll have access to benefits like:

  • Onsite HR assessments
  • Management and employee training
  • Dedicated, local HR Professional
  • Compliance Support
  • Custom employee handbooks
  • HR consulting

So, stop getting bogged down in paperwork and putting off important HR matters. Start making HR a priority by outsourcing to Complete Payroll Solutions. We’ll do our job so that you can get back to yours.

HR Outsourcing for Every Budget

Last month, the IRS released an updated online Withholding Calculator and a new version of Form W-4 to help taxpayers check the amount of withholding after enactment of the Tax Cuts and Jobs Act, which increased the standard deduction, removed personal exemptions, and increased the child tax credit, among other changes.

The tools will help taxpayers confirm that the right amount of tax is being taken out of their paychecks based on their personal circumstances. Many people with simple situations may not need to make any changes. However, those with more complicated financial situations, such as two-income families, people who claim the Child Tax Credit, those with itemized deductions, workers with more than one job, and people with high incomes, should check their withholding with the new calculator.

While the withholding changes do not affect 2017 tax returns, the Withholding Calculator can help taxpayers ensure they have the proper withholding for 2018 to avoid an unexpected tax bill or penalty if they have too little tax withheld, or adjust the tax withheld up front to receive more in their paychecks.

If taxpayers need to make changes to their withholding, the updated Withholding Calculator will help them complete a new Form W-4, which they should submit to their employer.

To further assist taxpayers, the IRS has published a Frequently Asked Questions about the calculator. For more information, call 866.658.8800 or your CPS Client Relations Specialist.

In August 2017, an Act Further Regulating Employer Contributions to Health Care was signed into law, temporarily changing the existing employer medical assistance contribution and creating a temporary supplemental contribution, among other things. The final regulations implementing the law were just released by the Massachusetts Department of Unemployment Assistance (DUA), and could financially impact your organization.

EMAC 101

According to, the Employer Medical Assistance Contribution (EMAC) was created in 2014 after the Massachusetts Fair Share Contribution requirement was repealed. EMAC applies to any employer in Massachusetts with more than five employees, even if the employer doesn’t offer its employees health coverage.

Increases in EMAC

As MassHealth enrollment has increased, Massachusetts’ administration has undertaken several reform initiatives to address the growing shift from commercial coverage to public coverage that has significantly increased MassHealth spending. While these reforms are under review, there will be a time-limited increase in the EMAC.

Under the final regulations, for 2018 and 2019, the EMAC contribution will increase from .34% up to the $15,000 wage cap, with a potential maximum per-employee cost of $51 a year, to .51% up to the $15,000 wage cap, which ups the potential maximum cost per employee to $77 a year.

To help minimize the impact of the new assessment on employers, the law also reduces Massachusetts unemployment contribution rate for two years.

An Added Supplement

To offset the costs of employees on subsidized coverage, the regulations also outline a new supplement that applies to employers (including nonprofits and governmental employers) with more than five employees in Massachusetts whose non-disabled employees have insurance from MassHealth (except the premium assistance program) or subsidized insurance through  the Massachusetts Health Connector, for more than eight weeks in the quarter.

The contribution is 5% of annual wages for every non-disabled employee (full time, part time or seasonal), up to the annual $15,000 wage cap and a potential maximum of $750 per affected employee a year. If an employee earns less than $500 a quarter, the contribution doesn’t apply.

Do You Have to Pay the Supplemental Fee?

For our clients, we will continue to send a wage report to DUA at the close of each quarter, which will be shared with MassHealth to determine if any employees are affected. DUA will then correspond with employers with information regarding any fees owed, which will be due within 30 days after the end of the quarter. For the first quarter of 2018, the supplemental fee is due by May 1.

Both the increased EMAC rate and the supplemental fee are effective for wages beginning January 1, 2018, through the end of calendar year 2019. If you have any questions regarding the additional liability, please contact your Client Relations Representative.

Onboarding is rarely the easy process that employees and employers both wish it was, but that has the potential to change—and it should. Studies have found that organizations with a standard onboarding process experience increases in retention and greater new hire productivity overall.

Suffice it to say: onboarding matters. But that doesn’t mean it has to be the blizzard of faxed signatures, loose papers, and stress that you’ve become accustomed to. With the right HR software, onboarding can be easy, organized, and simple. Here’s how:

Paperless Onboarding

Everyone knows the old saying, “A place for everything and everything in its place.” This expression perfectly describes the value of upgrading your onboarding process. One major benefit of implementing HR software is seamless organization that allows you to onboard new hires without paper, in less time and with greater ease.

How much time and energy do you think businesses waste trying to recover lost documents or figuring out where a new hire is in the onboarding process? Keep track of everything from tax forms, to resumes, to employee handbooks, to specific details about the new hire. The right HR software acts as a portal where employees and employers both have access to all of the information they need for the onboarding process to go off without a hitch.

As you know, it’s important to not lose sight of a new hire amidst all of the potential distractions a company faces. Software allows you to know exactly where the new hire is in the onboarding process, which helps improve the training process and ultimately produces better performance results. Tracking also allows the employer to pinpoint problem areas and evaluate the efficiency of their onboarding process overall.

There’s no denying that we are well into the digital age and that any process that isn’t paperless is well behind the curve. At CPS, we believe that HR software should simplify the entire onboarding process and engage your new hires, helping you to create great first impressions and long-term, happy employees.

Make onboarding easy for you and your employees by implementing effective and simple HR software at your company.

Free Tools for Employee Onboarding

Hiring the best talent is a constant struggle for businesses of all sizes, and keeping up on the latest trends is an important part of staying competitive.

In her article “Hiring Trends for 2018,” Joy Jordan explores the various factors contributing to the shift in focus that is occurring in our modern job market. She specifically notes the high turnover rates, a shortened average tenure, and general lack of talent—all of which are present in what is considered a fluid job market.

To gain more insight into the current state of affairs, Jordan spoke with experts in the field, including Complete Payroll Solutions’ very own Karyn Rhodes, VP and Director of Complete HR Solutions.

Rhodes offered her expertise on the growing “war for talent” and reflected on the obsolescence of a lifetime employment contract, saying that employers are learning to adapt to this paradigm shift.

“With the competition for talent, 90 percent of employers anticipate more competition from emerging markets in India, North America and Asia,” Rhodes told Jordan. “Greater emphasis will be placed on the employee experience as companies are forced to focus on corporate culture and values more than pay.”

The article, which appeared in the January issue of Cape & Plymouth Business, also covers the methods that employers are implementing to reach and retain the right employees, such as innovative recruitment strategies like engaging video, an emphasis on community involvement, and building an employer brand.

To learn more about how hiring trends are shaping the regional and national job market, and to hear more of Rhodes’ insights, you can access Jordan’s article here.

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